Category Archives: News

100% CSAT

I always maintain that keeping customers happy is never easy, but is always acheivable. This months CSAT shows that, we regularly hit 98/99%, but today we are live at 100% Customer Satisfaction Team, you are truly an asset to the business and our customers, well done! 100-csat Thanks again, Nick View the live...
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99% CSAT

WOW, we are never complacent which is why we stretch our CSAT target to 98%, but to get 99% is incredible! Well done to the team at Agility providing the myitservicedesk branded support system. 99% is an astounding figure and we are very proud of you and your commitment to the business. Thanks again, Nick view the live scores...
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Welcome Meah Monsur

We are delighted to welcome another team member to our Service Desk. Meah Monsur joins us as another member of the Service Desk team. Meah has a degree in Computing and also adds a new skillset with the standard networking and Windows skills, but also DB and application Dev to add to the pot. Meah also...
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